**Custom Order Items & Clearance/Closeout Items

1. Custom Made to Order, Clearance/Closeout, Sale & Fabrics By The Yard itemsare not returnable nor refundable. Unless deemed to be defective.  2. Should you receive a defective item(s)or have an issue with your custom order item(s) you MUST phone us within 48 hours proceeding your orders delivery. We will do what ever we can to make the order/items(s) right for you. 3. Custom order items are NOT returnable nor refundable d/t color not being what was expected or you simply changed your mind. For more information regarding fabric color(s) & selections please visit our FABRIC COLOR CHART PAGE .

**Instock Order Items Return/Refund/Exchange Policy

1. Notification of your instock items returns, refunds or exchanges: You MUST phone us within 48 hours proceeding your orders delivery.  2. Item(s) must be received back to J & M within  7 days to qualify for a replacement, refund, exchange or store credit.  (7 days from the date of notification of your return/exchange). Items received back to us after the 7 days are consider used & not resaleable. Items will be refused & shipped back to customer. **unless other arrangements have been made with J & M regarding your return/exchange/refund item(s). 3. Items MUST be returned in NEW unused condition & packing.  Along with your fully completed & signed Printable Return/Exchange/Credit  Form 4. All non-defective instock item returns are subject to a  25% restocking fee charge.  Items you decide you don't want, don't like, decide you don't need, ect.   **The restocking fee only applies if returning any instock item(s) for a money back only refund. (Restocking fees do not apply to exchanges or store credits). 5. We do not refund postage/shipping on returns that are non-defective. Items you decide you don't want, don't like, decide you don't need, ect.. 6. After these steps have been completed PROPERLY &  we have received your return/refund/exchange form & item(s) back.  You will receive a refund,exchange, store credit in the amount owed per your return form.  Refunds (money back) are issued back in the manner they were received.

**Condition Of Return/Exchange Items

**Items being returned/exchanged must be sent back in their original condition. **We will not accept the following items back for refund/return/exchange: Item(s) that have been washed, altered, damaged in any way (i.e., including but not limited to being dirty, soiled, with hair (animal/or human), smell of smoke or perfume & liquids. **Item(s) being sent back to us not in their original condition will be subject to a $5.00 per item reconditioning fee. Item(s) deemed unreconditionable will not be accepted for a refund/return/exchange. ** J & M SEWING RESERVES THE RIGHT TO REFUSE OR DISPUTE ANY RETURN/REFUND/EXCHANGE D/T THE CONDITION OF THE ITEMS BEING RETURNED/EXCHANGED.

**Return/Exchange Shipping Policy

1. Return shipping is the customers responsibility. Returns, exchanges & refunds are minus postage/shipping costs. If your returning an order that  qualified for  FREE  postage/shipping. We will deduct our cost of postage/shipping of that order from the amount of your refund. 2. All our orders are shipped with insurance and claims are handled in accordance with the USPS  policies. If you should receive a damaged order please contact us immediately so we may assist you. 3. If you should receive a defective item or an error  with  your order. We pay all shipping charges to replace  the item(s). Our errors will be corrected at our cost.

**Undeliverable & Refused Package/Order's Policy:

Should a package/order be returned to us as undeliverable or refused by customer. Customer will be refunded for their order minus our initial postage/shipping costs to ship order, USPS returned postage/shipping charges & a 25% restocking fee. Customers are responsible for providing us with the correct shipping information. As well as accepting their packages/orders & following our return policy for sending orders/items back to us. Any errors in shipping & order processing made by us will be  taken care of by us.

**Order Cancellation Policy:

Orders must be cancelled by 11:00 pm EST on the same day ordered to avoid a cancellation/restocking fee. Orders cancelled after 11:00 pm EST, next day, or before order has been shipped will incurr a 25% restocking fee. Orders cancelled after being shipped will incurr a 25% restocking fee & shipping charges are non-refundable.   Orders cancelled after being shipped will need to follow our return/refunds/exchange policy.  Please contact us immediately should you need to cancel your order.